Contact Support
If you have a question or need help, contact us. We typically respond within 1–2 business days.
Email:
cypherplace@proton.me
Please include your device model, iOS version, and a short description of the issue.
FAQ
Why aren’t my messages delivered immediately?
Message delivery depends on the recipient being available. If the other person is offline, the message will be delivered when both sides are online.
I received a notification but don’t see new messages.
Open the chat and wait a moment for the connection to establish. If you are on a restricted network, switching to another connection may help.
Calls connect but the audio is unstable.
Try switching Wi-Fi/LTE, disabling VPN, or reconnecting. Bluetooth headsets may also affect call quality depending on the audio route.
How do I reset the app?
You can remove the app and install it again. If you use an app lock, make sure you remember your device authentication method.